Refund policy

Refund Policy

Last updated: 9 September 2026

30-Day Returns

We want you to be happy with your purchase. If you're not fully satisfied, you may request a return within 30 days of delivery.

To start a return, contact us with your order number and the reason for return. We'll confirm approval and send you the return address. Items sent back without prior approval can't be processed.

Condition of Returned Items

Items should be returned in the condition you received them, with all original packaging and accessories included. You're welcome to open the product and check that it works — inspecting an item does not void your return.

If a returned item comes back damaged, incomplete, or showing use beyond what's needed to check it, we may reduce the refund to reflect the loss in value.

Your Right to Cancel (EU/EEA customers)

If you're ordering from within the EU or EEA, you have a legal right to withdraw from your purchase within 14 days of receiving it, without giving any reason. To exercise it, contact us with a clear statement before the 14 days are up. You then have a further 14 days to send the item back.

This right sits alongside our 30-day return window, not instead of it — whichever is more favourable to you applies.

Return Shipping

You're responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect. We recommend a tracked service, as we can't refund items that don't reach us.

Refunds

Once your return arrives and has been inspected, we'll email you the outcome. Approved refunds go back to your original payment method within 14 days of us receiving the item.

Standard shipping on your original order is free, so there's nothing to deduct there. If you paid the €3.95 Priority Tracked Shipping upgrade, that fee isn't refundable, as the service was already delivered.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with photos of the item and the packaging. We'll arrange a free replacement or a full refund, including any return shipping cost — no need to send it back at your own expense.

Late or Missing Refunds

If you haven't received an approved refund after 14 days, check with your bank or card issuer first, as processing on their end can add a few days. If it still hasn't appeared, contact us and we'll chase it.

Contact

Questions about returns or refunds? Contact us and we'll get back to you.