Shipping policy

Shipping Policy

Last updated: 9 September 2026

Order Processing

All orders are processed within 1–3 business days after purchase. Orders placed on weekends or public holidays begin processing on the next business day.

Shipping Options

We offer two options at checkout:

Free Tracked Shipping — €0.00, available on every order, no minimum spend.
Priority Tracked Shipping — €3.95, for faster handling and dispatch.

Both options include tracking.

Delivery Times

Once your order has shipped, delivery typically takes 6–10 business days depending on your location. Priority orders are processed and dispatched ahead of standard orders, which usually brings delivery toward the shorter end of that window.

These timeframes are estimates, not guarantees. Actual delivery times may vary due to:

  • Your geographic location and region
  • Local postal or courier service operations
  • Customs clearance on international orders
  • Weather conditions
  • Holidays and other circumstances beyond our control

Order Tracking

Once your order ships, you'll receive a confirmation with tracking information so you can follow your package. Tracking can take 24–48 hours to show its first scan after dispatch.

Shipping Destinations

We ship worldwide, with a small number of exceptions where delivery isn't available. If we're unable to ship to your location, you'll be notified and refunded in full.

Customs, Duties, and Import Taxes

Orders shipped outside the European Union may be subject to import duties, taxes, or customs fees charged by the destination country. These are set by your local authorities and are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.

Incorrect Addresses

Please double-check your shipping address at checkout. We're not able to redirect a package once it's dispatched, and orders returned to us because of an incorrect or incomplete address may incur a re-shipping cost.

Lost or Delayed Packages

If your tracking hasn't updated in 10 business days, or your order hasn't arrived within 20 business days of dispatch, contact us and we'll open an investigation with the carrier. If a package is confirmed lost, we'll send a replacement or issue a full refund.

Questions

If you have any questions about your order or shipment, please contact us.